Role: Lean Six Sigma Black Belt / Transformation Expert- Collections

Key Responsibilities

● Lead end‑to‑end transformation projects, with fully signed‑off benefits (cost savings,

quality improvements, customer experience enhancements).

● Lead and drive end to end transformation initiatives within GCC organization, including

diagnostics, process assessments and implementation of innovative solutions.

● Utilise digital solutions such as automation, robotics, analytics and artificial intelligence to

optimise operational performance and enhance service delivery

● Drive cross‑functional initiatives, collaborating with stakeholders across operations,

finance, IT, customer service, marketing, etc.

● Train, coach, and mentor Green Belts—must have mentored at least 50 Green Belt

projects to completion.

● Design and deliver formal Lean Six Sigma training sessions and capability‑building

workshops.

● Act independently and proactively in unstructured environments, identifying

improvement opportunities without direct guidance.

● Communicate clearly and convincingly—above‑par written and verbal communication

skills, with polished stakeholder engagement (presentations, status updates, executive

reports).

● Bring substantial service‑industry experience (e.g. banking, hospitality, insurance, retail

services) with understanding of process variability, customer journeys, and service‑level

metrics.

Minimum Qualifications

● Certified/Trained Lean Six Sigma Black Belt, earned through completion of a validated

project delivering measurable business benefits.

● Demonstrated cross‑functional collaboration on multiple initiatives.

● Proven mentoring record: led and coached 50+ Green Belt project teams.

● Strong experience in designing and delivering training to varied audiences.

● Excellent communication, facilitation, and presentation skills.

● Self‑starter, comfortable operating in ambiguity, and managing multiple priorities

independently.

● 10+ years of service industry process improvement experience at scale.

● Expertise in project and change management, business analysis and stakeholder

management.

● Domain on Collections & Dispute

Preferred Qualifications

● Advanced analytics experience (Minitab,Tableau).

● Change management or continuous improvement certifications (e.g. Agile, Kaizen, Prosci)

in addition to Black Belt certification.

● Experience embedding Continuous Improvement culture and tools across functions.

● Prior experience in a consulting or professional services environment is a plus.

Why this role matters

You will be a key change agent who would be driving measurable impact, fostering capability

across teams, and shaping a culture of operational excellence in a customer‑centric environment.