James
Specialist Account Manager with IBM for Acquisitions S&S Renewals at IBM
Dublin
"Making differences that count on a daily basis"
ABOUT ME
What I do is build relations that last, why this is critical simple: We all change and are more selective in our choices than ever before - I like to be the 1st choice. I love to be proactive and adaptable, using good initiative and enthusiasm to embrace new ideas and markets. Experienced with over 20 years’ in customer service, sales, administration and account management roles. Consistently striving to achieve the highest level of professionalism and efficiency. Ask my colleagues they will tell you that, i'm a fantastic team player, with the ability to help assist and lead others to accept and adapt to the challenges of a changing and developing business environment. Ask my customers for feedback also they will provide you with a image of someone who goes the extra mile to DELIGHT! Current Brands: IBM Smarter Planet - #SPSS, #Platform, #Daeja - Areas covered United Kingdom,...
What I do is build relations that last, why this is critical simple: We all change and are more selective in our choices than ever before - I like to be the 1st choice. I love to be proactive and adaptable, using good initiative and enthusiasm to embrace new ideas and markets. Experienced with over 20 years’ in customer service, sales, administration and account management roles. Consistently striving to achieve the highest level of professionalism and efficiency. Ask my colleagues they will tell you that, i'm a fantastic team player, with the ability to help assist and lead others to accept and adapt to the challenges of a changing and developing business environment. Ask my customers for feedback also they will provide you with a image of someone who goes the extra mile to DELIGHT! Current Brands: IBM Smarter Planet - #SPSS, #Platform, #Daeja - Areas covered United Kingdom, Ireland
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SKILLS & CAPABILITIES
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Business development Business Understanding Call Centers Change Management Cognis Credit Cards Customer Experience Customer Management Customer Retention Customer Satisfaction Customer Service Electronic Payments Employee Engagement Forecasting I2 IBM AS/400 Insurance Key Account Development Lotus Notes Management Microsoft Excel Microsoft Office Microsoft Word New Business Development Outlook Payment Card Processing Payments PowerPoint Public Speaking Relationship Management RESEARCH Risk Management Sales Sales Management Social Promotion Solution Selling Strategic Planning Strategic Vision Team Building Team Leadership Team Management Teamwork Viewpoint Visual Basic Windows
SKILL COMMENDATIONS
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SPECIALIZATION
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TRAITS & STRENGTHS
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MILESTONES TIMELINE
Work Milestones (4 most recent out of 12)
Project Milestones (0 most recent out of 0)
Academic Milestones (4 most recent out of 4)
Project Milestones
You have not added any Project Milestones
Work Milestones
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IBM - Specialist Account Manager with IBM for Acquisitions S&S Renewals
Sep 2013 - Present (7 years and 8 months)
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IBM - Specialist Account Manager with IBM for Acquisitions S&S Renewals
Sep 2013 - Present (7 years and 8 months)
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Elavon - Account Manager
May 2012 - Aug 2013 (1 year and 3 months)
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Elavon - Account Manager
May 2012 - Aug 2013 (1 year and 3 months)
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Elavon, Inc. - Business Retention Agent
Jan 2011 - May 2012 (1 year and 4 months)
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Elavon, Inc. - Business Retention Agent
Jan 2011 - May 2012 (1 year and 4 months)
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Autoglass - Customer Service Supervisor
Aug 2008 - Nov 2010 (2 years and 3 months)
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Autoglass - Customer Service Supervisor
Aug 2008 - Nov 2010 (2 years and 3 months)
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R A Rossborough Limited - Insurance
Jan 2005 - Dec 2007 (2 years and 11 months)
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R A Rossborough Limited - Insurance
Jan 2005 - Dec 2007 (2 years and 11 months)
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CPA Global - IP Technical Administrator
Jan 2001 - Dec 2005 (4 years and 11 months)
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CPA Global - IP Technical Administrator
Jan 2001 - Dec 2005 (4 years and 11 months)
Academic Milestones
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All Saints High School
Apr 2015 - Present (6 years and 1 month)
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All Saints High School
Apr 2015 - Present (6 years and 1 month)
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Park Mains High School - English Higher Level
Jan 1992 - Dec 1994 (2 years and 11 months)
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Park Mains High School - English Higher Level
Jan 1992 - Dec 1994 (2 years and 11 months)
WORK MILESTONES
IBM
IBM
IBM
Sep 2013 - On Going
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Specialist Account Manager with IBM for Acquisitions S&S Renewals
Sep 2013 - On Going
  • If your my client, I would like to encourage you to engage with me today. My primary role in IBM is to assist you with your renewal, should you have
IBM
IBM
IBM
Sep 2013 - On Going
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Specialist Account Manager with IBM for Acquisitions S&S Renewals
Sep 2013 - On Going
  • If your my client, I would like to encourage you to engage with me today. My primary role in IBM is to assist you with your renewal, should you have
Elavon
Elavon
Elavon
May 2012 - Aug 2013
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Account Manager
May 2012 - Aug 2013
  • • Proactively contact customers and cross sell and upsell products to customer needs • Analyse potential pricing issues re-negotiate pricing structure
Elavon
Elavon
Elavon
May 2012 - Aug 2013
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Account Manager
May 2012 - Aug 2013
  • • Proactively contact customers and cross sell and upsell products to customer needs • Analyse potential pricing issues re-negotiate pricing structure
Elavon, Inc.
Elavon, Inc.
Elavon, Inc.
Jan 2011 - May 2012
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Business Retention Agent
Jan 2011 - May 2012
  • Retention of Customers Re-pricing customers dependent on market and pricing scales Providing solutions to customer service issues Assisting and imple
Elavon, Inc.
Elavon, Inc.
Elavon, Inc.
Jan 2011 - May 2012
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Business Retention Agent
Jan 2011 - May 2012
  • Retention of Customers Re-pricing customers dependent on market and pricing scales Providing solutions to customer service issues Assisting and imple
Autoglass
Autoglass
Autoglass
Aug 2008 - Nov 2010
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Customer Service Supervisor
Aug 2008 - Nov 2010
  • • Ensure that potentially lost revenue through customers being dissatisfied with service is minimal and improve the customers perception of the Compan
Autoglass
Autoglass
Autoglass
Aug 2008 - Nov 2010
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Customer Service Supervisor
Aug 2008 - Nov 2010
  • • Ensure that potentially lost revenue through customers being dissatisfied with service is minimal and improve the customers perception of the Compan
R A Rossborough Limited
R A Rossborough Limited
R A Rossborough Limited
Jan 2005 - Dec 2007
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Insurance
Jan 2005 - Dec 2007
  • • Motor Insurance, Home Insurance, Travel Insurance Sales and policy setup • Daily maintenance and amendments of Scheme Accounts/Policies • Daily clie
R A Rossborough Limited
R A Rossborough Limited
R A Rossborough Limited
Jan 2005 - Dec 2007
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Insurance
Jan 2005 - Dec 2007
  • • Motor Insurance, Home Insurance, Travel Insurance Sales and policy setup • Daily maintenance and amendments of Scheme Accounts/Policies • Daily clie
CPA Global
CPA Global
CPA Global
Jan 2001 - Dec 2005
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
IP Technical Administrator
Jan 2001 - Dec 2005
  • • Migration of client’s data to iSeries using visual basic • Maintaining bi-directional data to client specific layouts • Recording all data exchange
CPA Global
CPA Global
CPA Global
Jan 2001 - Dec 2005
Work Type: Full-Time
Industry:
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
IP Technical Administrator
Jan 2001 - Dec 2005
  • • Migration of client’s data to iSeries using visual basic • Maintaining bi-directional data to client specific layouts • Recording all data exchange
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PROJECT MILESTONES
Social Media Champion 2015
Social Media Champion 2015
Social Media Champion 2015
Apr 2015 - On Going
																		Increasing social Media content and awareness within the inside sales digital center
Drive sales reps to be advocates in social media 
																	
ROLE, RESPONSIBILITIES & CONTRIBUTIONS
Social Media Champion 2015
Social Media Champion 2015
Social Media Champion 2015
Apr 2015 - On Going
																		Increasing social Media content and awareness within the inside sales digital center
Drive sales reps to be advocates in social media 
																	
ROLE, RESPONSIBILITIES & CONTRIBUTIONS
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ACADEMIC MILESTONES
All Saints High School
All Saints High School
All Saints High School
Apr 2015 - On Going
High School or Equivalent
Degree/Certification:
Major:
Total Aggregate:
All Saints High School
All Saints High School
All Saints High School
Apr 2015 - On Going
High School or Equivalent
Degree/Certification:
Major:
Total Aggregate:
Park Mains High School
Park Mains High School
Park Mains High School
Jan 1992 - Dec 1994
High School or Equivalent
Degree/Certification: English Higher Level
Major:
Total Aggregate:
Park Mains High School
Park Mains High School
Park Mains High School
Jan 1992 - Dec 1994
High School or Equivalent
Degree/Certification: English Higher Level
Major:
Total Aggregate:
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PORTFOLIO GALLERY
CLIENTS & COLLABORATORS
HONOR & RECOGNITION

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Top Gun software and ...
ACCOMPLISHMENTS & ACHIEVEMENTS
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MEMBERSHIPS & ORGANIZATIONS
COMMENDATIONS & TESTIMONIALS
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