An IT Professional with 10 years of experience in the Infrastructure and Operations domain. Leading Operations for Collaboration and Social Products. Experienced in Customer relationship, with excellent communication and Interpersonal skills. Clear understanding of Business Policies and Procedures and has a self drive to initiate things.
A certified ITIL professional with a working knowledge on Concepts Like
Service Strategy, Service Design, Service Transition, Service Operations and Continuous Service Improvement. Experienced in managing - Incident Management, Event Management, Problem Management, Change Management, Release Management, Testing & Validation and Knowledge Management. Also has a good exposure to Vendor Management, SLA, Service Catalog & Availability Management. Has good exposure in Business Continuity Planning in case of major outage to business. Good understanding on ALM - Application life cycle management. Involvement and active participation at all stages of ALM
Also a Certified Scrum Master (CSM). With knowledge on Agile Methodologies. Manifesto for Agile Software Development, Agile Principles, Agile Mindset shift. Scrum Principles, Aspects and all various Phases and Processes of Scrum. Different Proven approaches like a fusion of Scrum & Kanban called Scrumban. Methodologies Like XP, Iterative and Incremental development.