Mukhthar
Student at Bangalore University
India
"Operation Lead - Social Media Platform JIVE SBS "
ABOUT ME

An IT Professional with 10 years of experience in the Infrastructure and Operations domain. Leading Operations for Collaboration and Social Products. Experienced in Customer relationship, with excellent communication and Interpersonal skills. Clear understanding of Business Policies and Procedures and has a self drive to initiate things.

 A certified ITIL professional with a working knowledge on Concepts Like

Service Strategy, Service Design, Service Transition, Service Operations and Continuous Service Improvement. Experienced in managing - Incident Management, Event Management, Problem Management, Change Management, Release Management, Testing & Validation and Knowledge Management. Also has a good exposure to Vendor Management, SLA, Service Catalog & Availability Management. Has good exposure in Business Continuity Planning in case of major outage to business. Good understanding

...

An IT Professional with 10 years of experience in the Infrastructure and Operations domain. Leading Operations for Collaboration and Social Products. Experienced in Customer relationship, with excellent communication and Interpersonal skills. Clear understanding of Business Policies and Procedures and has a self drive to initiate things.

 A certified ITIL professional with a working knowledge on Concepts Like

Service Strategy, Service Design, Service Transition, Service Operations and Continuous Service Improvement. Experienced in managing - Incident Management, Event Management, Problem Management, Change Management, Release Management, Testing & Validation and Knowledge Management. Also has a good exposure to Vendor Management, SLA, Service Catalog & Availability Management. Has good exposure in Business Continuity Planning in case of major outage to business. Good understanding on ALM - Application life cycle management. Involvement and active participation at all stages of ALM

 Also a Certified Scrum Master (CSM). With knowledge on Agile Methodologies. Manifesto for Agile Software Development, Agile Principles, Agile Mindset shift. Scrum Principles, Aspects and all various Phases and Processes of Scrum. Different Proven approaches like a fusion of Scrum & Kanban called Scrumban. Methodologies Like XP, Iterative and Incremental development.

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Cloud Computing Collaboration Confluence Disaster Recovery DynaTrace IT Service Management ITIL JIRA Operations Management Project Delivery Project Execution Project Management SDLC Service Delivery
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SPECIALIZATION
(4 out of 4 Specializations)
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Bangalore University - BCA Computer Applications
Jun 2002 - Jul 2004 (2 years and 1 month)
WORK MILESTONES
Fidelity IT Jobs
Fidelity IT Jobs
Fidelity IT Jobs
Dec 2006 - On Going | Indi, Karnataka, India
Work Type: Full-Time
Industry: Banking
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
JPMorgan Chase
JPMorgan Chase
JPMorgan Chase
Nov 2005 - Dec 2006 | Indi, Karnataka, India
Work Type: Full-Time
Industry: Banking
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
HP
HP
HP
Oct 2004 - Nov 2005 | Indi, Karnataka, India
Work Type: Full-Time
Industry: ITES
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PROJECT MILESTONES
JIVE Implementation
JIVE Implementation
JIVE Implementation
Oct 2012 - Apr 2015 | Indi, Karnataka, India
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ACADEMIC MILESTONES
Bangalore University
Bangalore University
Bangalore University
Jun 2002 - Jul 2004
Bachelors
Degree/Certification: BCA
Major: Computer Applications
Total Aggregate: 60%
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