Subur
Senior Service Manager - DAIHATSU at ASTRIDO GROUP (TOYOTA, DAIHATSU & ISUZU DEALER)
Jakarta
"Always do the best until last minute, Success"
ABOUT ME

A Senior Manager from Astra Group Company with over fourteen years experience in the Automotive Industry & Customer Service Industry. Was be a Corporate Account Manager from IT & Hardware/Software Solution in Computer System Company, an now join in a big Group Automotive Dealer as a Senior Manager. Able to work on own initiative/independently and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives or target. First-class analytical, design and problem solving skills, comunication – negotiation skills. Target-Result Oriented, full range experience in Sales & Marketing Operation - able work under presure. Dedicated to develop SOP, customer service excellent, operational excellent and maintaining high quality standart of Quality Management System.

Proven track record and core Competition include: Rental - Leasing -

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A Senior Manager from Astra Group Company with over fourteen years experience in the Automotive Industry & Customer Service Industry. Was be a Corporate Account Manager from IT & Hardware/Software Solution in Computer System Company, an now join in a big Group Automotive Dealer as a Senior Manager. Able to work on own initiative/independently and as part of a team. Proven leadership skills involving managing, developing and motivating teams to achieve their objectives or target. First-class analytical, design and problem solving skills, comunication – negotiation skills. Target-Result Oriented, full range experience in Sales & Marketing Operation - able work under presure. Dedicated to develop SOP, customer service excellent, operational excellent and maintaining high quality standart of Quality Management System.

Proven track record and core Competition include: Rental - Leasing - Driver & Fleet Management, Sales Operation - After Sales Service Management, Solution Selling Strategies, Key Client Retention, Reseller/VAR Networks, Territory Growth/Development, High-Impact Sales Presentations, Organizational Leadership, Team Building, Business Development.

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SPECIALIZATION
(3 out of 3 Specializations)
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MILESTONES TIMELINE
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ASTRIDO GROUP (TOYOTA, DAIHATSU & ISUZU DEALER) - Senior Service Manager - DAIHATSU
Apr 2012 - Present (9 years and 4 months)
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ASTRIDO GROUP (TOYOTA, DAIHATSU & ISUZU DEALER) - Vehicle Logistic & Distribution Manager
Jul 2009 - Mar 2012 (2 years and 8 months)
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ASTRIDO GROUP (TOYOTA, DAIHATSU & ISUZU DEALER) - Service Manager - TOYOTA
Mar 2007 - Jun 2009 (2 years and 3 months)
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PT, ZYREXINDO MANDIRI BUANA - ZYREX INDONESIA - Corporate Sales Manager
May 2005 - Mar 2007 (1 year and 10 months)
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PT. SERASI AUTORAYA - TRAC ASTRA RENT A CAR - After Sales Head
Jan 1996 - May 2005 (9 years and 4 months)
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WORK MILESTONES
ASTRIDO GROUP (TOYOTA, DAIHATSU & ISUZU DEALER)
ASTRIDO GROUP (TOYOTA, DAIHATSU & ISUZU DEALER)
ASTRIDO GROUP (TOYOTA, DAIHATSU & ISUZU DEALER)
Mar 2007 - On Going | JAKARTA
Work Type: Full-Time
Industry: Automotive
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Vehicle Logistic & Distribution Manager
Jul 2009 - Mar 2012
  • Create & develop New Bussiness of Vehicle Logistic & Distribution Department
  • Create & develop Bussiness SOP of Vehicle Logistic & Distribution of Toyota, Daihatsu & Isuzu all Branch of Astrido Group
  • Prepare & conduct Man Power, Fasility and Infrastructure related VLD Operation
  • Prepare & build Pre Delivery Center/Warehouse/Depo any other location based on coverage area of all Astrido Group Branch
  • Plan RSSP of All Branch Yearly and execution by 1 Year Plan of VLD Department
  • Plan & Control Daily Receiving, Maintenance, Dealer Installed Optional & Delivery
  • Plan, execution and Budget control based on CRP Program
  • Maintain CSI Indexs (All Branch Customer)
  • Maintain & develop Staff Training (TOYOTA, DAIHATSU & ISUZU)
Senior Service Manager - DAIHATSU
Apr 2012 - On Going
  • Maintain existing client and develop new account (retail, fleet & corporate)
  • Service existing client and increase unit service and revenue to gain profit
  • Maintain and develop customer satisfaction indexs
  • Kaizen Leader in daily activity to produce & increase productifity, efficiency dan effectifity
  • Maintain and develop SOP & Prepare and conduct Staff Training DAIHATSU
  • Maintain and develop DSM (Daihatsu Customer Service & Marketing)
Service Manager - TOYOTA
Mar 2007 - Jun 2009
  • Maintain existing client and develop new account (retail, fleet & corporate)
  • Service existing client and increase unit service and revenue to gain profit
  • Maintain and develop customer satisfaction indexs
  • Kaizen Leader in daily activity to produce/increase productifity,efficiency & effectifity
  • Maintain and develop SOP, Prepare and conduct Staff Training TOYOTA
  • Maintain and develop TSM (Toyota Customer Service & Marketing)
PT, ZYREXINDO MANDIRI BUANA - ZYREX INDONESIA
PT, ZYREXINDO MANDIRI BUANA - ZYREX INDONESIA
PT, ZYREXINDO MANDIRI BUANA - ZYREX INDONESIA
May 2005 - Mar 2007 | JAKARTA
Work Type: Full-Time
Industry: Hardware
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
Corporate Sales Manager
May 2005 - Mar 2007
  • Ensure achieve unit Sales and Revenue in Corporate Sales Division to gain profit growth
  • To understand and appreciate market trend, competitor’s movement and information (survey) to plan and develop new selling strategy
  • Plan delivery schedule according to priority and work harmoniously with other department to ensure ontime delivery and high customer satisfaction
  • Attend to customer’s enquiries & issue the necessary document for customer’s need
  • Analys market share Product and aggressive penetration to increase Sales Volume
  • Maintain existing client and develop new account (Fleet, Channel & Corporate)
  • Lead Team to achieve Sales Target, Train and motivate Sales Team
PT. SERASI AUTORAYA - TRAC ASTRA RENT A CAR
PT. SERASI AUTORAYA - TRAC ASTRA RENT A CAR
PT. SERASI AUTORAYA - TRAC ASTRA RENT A CAR
Jan 1996 - May 2005 | JAKARTA
Work Type: Full-Time
Industry: Automotive
JOB TITLES, RESPONSIBILITIES & CONTRIBUTIONS
After Sales Head
Jan 1996 - May 2005
  • Maintain Customer Satiffaction Level Indexs
  • Plan, executing and control of Maintenance Cost effectively with CRP Program
  • Maintain and make sure implementation of Environment Health & Safety (EHS)
  • Maintain & develop Driver Operation with Target Zero Accident/Insident
  • Maintain & develop Maintenance Active System all of Vehicle Rental (Perawatan Berkala including Manage of Replacement Car)
  • Maintain & develop Stock Vehicle Rental (STNK, KIR, Accident, Police Report)
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