Job Opportunities
Technical Account Manager (Lms/Cms)
3 months ago
DESCRIPTION

Job Description:
Responsibilities:
Manage, escalate, and drive satisfactory resolution of customers' technical support, service, and infrastructure issues based on Adobe products and technologies.

  • Manage implementation and consulting projects, where you would be expected to plan, schedule, and implement Adobe Learning Manager and its possible integrations.
  • Expected to take support escalations from the region and help the Support team from time to time.
  • Expected to be available to be on call when contacted by premium support customers for P0/P1 customer-impacting issues during non-operational hours.
  • Create and facilitate communication channels between the TAM Support customer and the product management and engineering teams in Adobe
  • Proactively update customers about ALM updates, and upgrades and ensure necessary action to maintain availability and customer satisfaction.
  • Proactively review and advise on the best practices and fine-tuning of ALM deployments.
  • Proactively monitor reporting information and configurations of Adobe technologies at customer sites and make ongoing recommendations to Solution partners if involved.
  • Help develop and maintain best practices for implementing and supporting Adobe products in both internal and customer-facing Knowledge Bases
  • Maintain intimate knowledge of all Adobe products and services
  • Provide clear and constructive product feedback to Adobe Product Management based on customer requirements.

Qualifications

  • 4-5 years of account management experience (either pre- or post-sales)
  • Experience in implementing/ supporting SAAS-based solutions preferably LMS/CMS.
  • Experience in high-tech web technologies and Integration using APIs.
  • Committed desire to provide customer satisfaction
  • Strong written and verbal communication skills
  • In-depth understanding of enterprise networks and infrastructure.
  • Strong Troubleshooting and customer management skills are a must.
  • In-depth understanding of APIs
  • An understanding of CMS and SSO is required.
  • Practical understanding of web servers and application servers..
  • A practical understanding of Internet protocols: HTTP, SMTP, DNS, LDAP, and FTP is required.
  • Basic Shell Scripting/Programming Experience (HTML, JavaScript, PHP) is an added advantage.
  • SQL experience is an added advantage.
QUALIFICATIONS
iconMust Have Skills
  • IMPLEMENTING/ SUPPORTING SAAS-BASED SOLUTIONS PREFERABLY LMS/CMS
  • • IN-DEPTH UNDERSTANDING OF APIS
  • ACCOUNT MANAGEMENT EXPERIENCE (EITHER PRE- OR POST-SALES)
  • UNDERSTANDING OF WEB SERVERS AND APPLICATION SERVERS
  • CMS AND SSO
icon Good To Have Skills
  • • BASIC SHELL SCRIPTING/PROGRAMMING EXPERIENCE (HTML JAVASCRIPT PHP
  • • SQL EXPERIENCE
Minimum Education Level
Bachelors or Equivalent
Years of Experience
5-6 years
ADDITIONAL INFORMATION
Work Type: Full Time
Location: Noida, Uttar Pradesh, India
Job ID: Tescra-Rec-3883F4