This position is crucial for supporting the ongoing NGSS development and sustaining activities for the solution in Jira. This position will be responsible for supporting, maintaining & enhancing the integration between Salesforce and JIRA, customization of critical JSM forms, dynamic field configurations, automations, and required scripting that support the NGSS solution day to day.

Along with participating in analyzing, evaluating, and implementing complex business solutions within our

engineering tooling platform, the candidate will have the following duties & responsibilities:

Essential Duties and Responsibilities:

• Participates in analyzing, evaluating, and reviewing business problems to be solved with our engineering tools / applications.

• Supports and maintains enterprise-wide engineering applications associated with Zebra’s software development lifecycle (ideation, planning, CI/CD, etc.) tooling platform.

• Contributes to process flows and solutions for complex business problems.

• Performs setup, configuration, and updates of in-application solutions, including project(s) creation, workflow updates, and access control.

• Works with team to design common processes & solutions within our engineering applications for business scenarios.

• Helps users create reports using in-tool queries and reporting tools to meet the needs of our users.

• Provides user training for engineering tools & processes.

• Provides timely resolution of problems or escalation on behalf of users.

• Contributes to application & system upgrades by assisting with planning and scheduling.

• Works with team to ensure availability and performance of systems and application environments through proactive as well as reactive communication and support.

• Works with cross-functional teams to address business or systems issues.