ABOUT THE OPPORTUNITY Your Role As a Business Analyst, you will analyze business needs, identify process inefficiencies, and develop data-driven recommendations that enable process redesign and continuous improvement. In this role, you will serve as a critical link between business stakeholders, technical teams, and leadership to ensure that solutions align with strategic goals and deliver measurable value. Our vision is to create a globally integrated set of processes that enable consistent, scalable performance; support sustainable growth; and deliver exceptional customer experiences across all markets. THE SUCCESSFUL CANDIDATE WILL Fulfill the responsibilities below to drive best-in-class process mapping, analysis, and operational understanding. Key Responsibilities Requirements & Documentation ● Conduct interviews, workshops, and research to gather detailed business and technical requirements that connect back to strategy. ● Translate requirements into clear functional specifications, process documentation, user stories, and acceptance criteria. Process Analysis & Continuous Improvement ● Analyze current processes, identify inefficiencies, and develop quantifiable problem statements used in business cases. ● Redesign and optimize workflows using methodologies such as Lean, Six Sigma, or BPMN. ● Facilitate continuous improvement initiatives and support operational excellence efforts. Data Analysis & Insights ● Interpret data trends and create dashboards, reports, and models to support decision-making. ● Manipulate and analyze data using tools such as Excel (advanced functions), SQL, and analytics platforms. Solution Design & Delivery ● Partner with technical teams to translate business solutions into technical requirements and documentation. ● Participate in solution design, testing (including UAT), implementation, and post-deployment review. ● Validate delivered solutions to ensure they meet requirements and provide expected value. Stakeholder Engagement ● Facilitate communication and alignment across business users, project managers, developers, and leadership. ● Support change management efforts to ensure successful adoption of new processes or systems. Skills and Experience ● Bachelor’s degree in Business, Information Systems, Analytics, or a related field. ● Lean Six Sigma Black Belt certification (required or strongly preferred). ● Strong analytical, critical-thinking, and problem-solving skills. ● Proven experience in process mapping, process design, and business case development. ● Proficiency with requirements documentation and business analysis tools. ● Strong knowledge of SQL, Excel, and analytics/reporting tools (e.g., Power BI, Tableau). ● Excellent communication, facilitation, and presentation abilities. ● Experience working within Agile and/or Waterfall project methodologies. ● High attention to detail and ability to work effectively with cross-functional teams. ● Experience level of resources: > 10 years ● Work Location: Bangalore ● Working shift timing: Available until 2pm est ● Remote working / Work from office /Hybrid: Hybrid 3-4 days in office.