Description: Enterprise Programmer Analyst Senior

Experience: 5+ Years

Overview:

Analyzes, Administer, support, and maintains software Tools for Zebra's SW Development Tooling Platform. Performs system deployment of software Tools and servers to maintain throughput and engineering consistency. Deploy, validates, and tests: architecture and user documentation. Work may be reviewed for accuracy and overall adequacy. Follows established processes and directions.

Responsibilities:

• Analyzes, Administer, support, and maintains on a variety of SW Tool assignments that constitute a portion of a larger project

• Provide Engineering Tools & Process related end user support to internal customers.

• Drive Software Security and Code Quality Related initiatives with the Engineering Teams.

• Work with peers to identify area of improvement in Engineering Tools support.

• Document various support related knowledge base article for end users.

• Troubleshoot break fix issues for tool users when require.

• Process critical change requests for various engineering tools by following Change Request Management procedure.

• Provide fast resolution to the end users in daily basis.

• Proactively monitor Tools performance related alerts and take actions to mitigate issues.

• May require working on tools deployment and maintenance activities when require.

• Create procedural documentation for the SW Engineering Tools & Process Team.

• Communication with peers globally to discuss various issues and execute recommended solutions.

• Engage with end users to understand the requirement/use case/issue and provide resolution.

• Participate in various level of Tools feature testing when required.

• Work closely with IT in order to receive effective resolutions.

• Seeks out new tools to analyze and solve problems.

• Exercises judgment within defined procedures and practices to determine appropriate action.

• Receives general instructions on routine work, new projects or assignments.

Qualifications:

• Bachelor’s degree or Diploma with equivalent work experience in software tools and systems environment.

• 5 + SDLC Application/Tools support to end users experience is a must.

• 2+ years of strong experience in Jira and Confluence administration.

• 2+ years of experience in Git/Github/Gerrit administration and end user support.

• 2+ years of experience in SonarQube/Endor Labs/JFrog Platform or any code quality tooling administration and end user support.

• Moderate scripting knowledge with any of the scripting languages.

• Strong understanding of Agile methodologies and SDLC.

• Good experience in Vulenrablity and secrets management tools is a plus.

• Familiar with various operating systems including Windows Server, Linux variants and UNIX.

• Strong Developer support mind set.

• Strong Ideal Team Player attributes.

• Self-starter, self- motivated, and self-managed on day-to-day tasks.

• Quick learning skill in a fast-paced environment.

• Strong written, oral and presentation skills in English.

• Strong customer service communication.