ServiceNow ITAM Engineer

Location: PAN India (Remote)

Hiring Company Name: ACHNET Demo

Hiring Company Location: San Ramon, CA, USA

Job Type: Full-time

Experience Level: Mid-Level (Minimum 3 years)

Job Overview

We are seeking a skilled and experienced ServiceNow ITAM Engineer to join our team. The ideal candidate will be responsible for the implementation, management, and maintenance of our ServiceNow IT Asset Management (ITAM) platform. This role involves overseeing the entire asset lifecycle, ensuring compliance, and optimizing our IT asset utilization. You will work closely with various teams to automate asset discovery, reconciliation, and license management processes.

Key Responsibilities

• Implement and manage ServiceNow ITAM modules, including Hardware Asset Management (HAM) and Software Asset Management (SAM).
• Oversee and maintain the end-to-end asset lifecycle, from procurement to retirement, ensuring accurate asset data and compliance.
• Configure and maintain asset models, stockrooms, consumables, contracts, and vendor records within ServiceNow.
• Automate asset discovery and reconciliation processes through integrations with CMDB, Discovery, SCCM, JAMF, Intune, or other third-party tools.
• Manage license compliance, software normalization, and reclamation processes within the SAM module.
• Develop and maintain ITAM policies, procedures, and documentation to ensure best practices and compliance.
• Collaborate with cross-functional teams to identify and resolve ITAM-related issues and improve asset management processes.

Educational Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ITIL certification is a plus.
• ServiceNow Certified System Administrator (CSA) certification is preferred.

Must-Have Skills

• Minimum of 3 years of experience in implementing and managing ServiceNow ITAM modules (HAM and SAM).
• Strong understanding of IT asset lifecycle management principles and best practices.
• Experience with ServiceNow Discovery, CMDB, and integration with other IT systems.
• Proficiency in configuring and customizing ServiceNow ITAM workflows and business rules.
• Knowledge of software licensing models and compliance management.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.

Good-to-Have Skills

• Experience with scripting languages such as JavaScript or PowerShell.
• Familiarity with ITAM tools such as SCCM, JAMF, and Intune.
• Knowledge of ITIL framework and processes.
• Experience with reporting and data analysis using ServiceNow Performance Analytics.

Pay Rate/Salary

Competitive salary commensurate with experience and qualifications.

Number of Openings

1