Customer Success Manager

Location: San Ramon, CA, USA - On-site

Hiring Company Name: ACHNET Demo

Hiring Company Location: San Ramon, CA, USA

Job Type: Full-time

Experience Level: Mid-Senior Level (5+ years)

Job Overview

We are seeking a highly motivated and experienced Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring they achieve their desired outcomes using our products and services. You will serve as a trusted advisor and advocate for our customers, driving adoption, satisfaction, and retention. The ideal candidate will have a proven track record of success in a customer-facing role, excellent communication skills, and a passion for helping customers succeed.

Key Responsibilities

• Develop and maintain strong relationships with key customer stakeholders.
• Understand customer goals and objectives and align our solutions to meet their needs.
• Drive product adoption and ensure customers are maximizing the value of our offerings.
• Proactively identify and address customer challenges and concerns.
• Conduct regular business reviews with customers to track progress and identify opportunities for improvement.
• Collaborate with internal teams, including Sales, Support, and Product, to ensure customer success.
• Advocate for customer needs and provide feedback to the product team to improve our offerings.

Educational Qualifications

• Bachelor's degree in Business Administration, Marketing, or a related field.

Must-Have Skills

• Proven experience in a customer success or account management role.
• Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical skills.
• Ability to build and maintain strong relationships with customers.
• Proficiency in using CRM software and other customer success tools.

Good-to-Have Skills

• Experience in the [Specific Industry] industry.
• Knowledge of [Specific Product/Service].
• Project management skills.

Pay Rate/Salary

Commensurate with experience.

Number of Openings

1