How to Improve Communication Skills for Workplace Success
Possessing strong communication skills will help you in every phase of your life. This is especially true in the workplace.
I have personally worked with several leaders who were masters of communication. A few were wonderful speakers who could tell a great story and get everyone in the room engaged. Those of us in attendance would walk away feeling inspired and eager to help with what came next. Others were very skilled at sharing a clear direction and job expectations.
I knew exactly what was expected of me and how to achieve my goals. This was the foundation of an energized and vibrant role I was in. What I have found is strong communication skills are incredibly helpful and sometimes critical in how well we perform at work.
Here we will take a look at how to improve communication skills for workplace success.
TABLE OF CONTENTS
- 5 Ways to Improve Communication Skills
- How Communication Skills Help You Succeed
- Bottom Line
- More Tips for Effective Communication
5 Ways to Improve Communication Skills
There are many tips, tricks, and techniques to improve communication skills. I don’t want to overwhelm you with too much information, so let’s focus on the things that will provide the biggest return on your time investment.
Most of these tips will be fairly easy to become aware of but will take time and effort to implement. So let’s go!
Ever heard the saying you have two ears and one mouth for a reason? If you haven’t, then here’s the reason:
Being a good listener is half the equation to being a good communicator.
People who have the ability to really listen to someone can then actually answer questions in a meaningful way. If you don’t make the effort to actively listen, then you are really doing yourself and the other person a disservice in the communication department.
Know that person who is chomping at the bit to open his or her mouth the second you stop talking? Don’t be that person. They haven’t listened to at least 1/2 of what you’ve said. Therefore, the words that spill out of their mouth are going to be about 1/2 relevant to what you just said.
Listen to someone completely and be comfortable with short periods of silence. Work on your listening skills first and foremost: How to Practice Active Listening (A Step-By-Step Guide)
2. Know Your Audience
Knowing your audience is another critical component to having strong communication skills. The way you interact with your manager should be different than how you interact with your kids. This isn’t to say you need to be a different person with everyone you interact with. Far from it.
Here is a good way to think about it:
Imagine using your the same choice of words and body language you use with your spouse while interacting with your boss. That puts things in a graphic light!
You want to ensure you are using the type of communication most relevant to your audience.
I have lunch with a business associate about 3 times a year. We’ve been talking for several years now about putting a business deal together.
He is one of those people that simply overwhelms others with a lot of words. Sometimes when I ask him a question, I get buried beneath such an avalanche of words that I’m more confused than when I asked the question. Needless to say this is most likely a large portion of why we never put the deal together.
Don’t be like my lunch business associate. The goal of talking to or communicating with someone is to share actual information. The goal is not to confuse someone, it’s to provide clarity in many cases.
State what needs to be stated as succinctly as possible. That doesn’t mean you can’t have some pleasant conversation about the weather though.
The point is to not create such an onslaught of words and information that the other person walks away more confused than when they started.
4. Over Communicate
So this probably sounds completely counter intuitive to what I just wrote about minimizing your communication. It seems like it might be but it’s not.
What I mean by over communicating is ensuring that the other person understands the important parts of what you are sharing with them. This can be done simply yet effectively. Here’s a good example:
Most companies have open enrollment for benefits for the employees in the fall. The company I work for has open enrollment from November 1 to 15. The benefits department will send out a communication to all employees around October 1st, letting them know open enrollment is right around the corner and any major changes that year. There’s also a phone number and email for people to contact them with any questions.
Two weeks later, we all get a follow up email with...