Customer Service Representative

Location: San Ramon, CA, USA - On-site

Hiring Company Name: ACHNET Demo

Hiring Company Location: San Ramon, CA, USA

Job Type: Full-time

Experience Level: Entry-level (0-2 years)

Job Overview:

ACHNET Demo is seeking a Customer Service Representative to provide excellent customer support via chat and phone. The ideal candidate will be a problem-solver with a passion for helping customers and ensuring their satisfaction. This role requires strong communication skills, a positive attitude, and the ability to thrive in a fast-paced environment. You will be the first point of contact for customers, addressing inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities:

• Respond to customer inquiries and resolve issues via chat and phone in a timely and professional manner.
• Provide accurate information about products and services, including features, benefits, and pricing.
• Assist customers with order processing, returns, and exchanges.
• Identify and escalate priority issues to the appropriate department.
• Maintain customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Contribute to team efforts by accomplishing related results as needed.

Educational Qualifications:

• High school diploma or equivalent.

Must-Have Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in using computers and relevant software applications.
• Customer-focused attitude and a passion for providing exceptional service.

Good-to-Have Skills:

• Previous customer service experience.
• Familiarity with CRM software.
• Ability to work independently and as part of a team.

Pay Rate/Salary:

Commensurate with experience.

Number of Openings:

Multiple openings available.