Customer Support Specialist

Location: Jaipur, India - On-site

Hiring Company Name: Transcom

Hiring Company Location: San Ramon, CA, USA

Job Type: Full-time

Experience Level: Entry-Level (0-2 years)

Job Overview:

Transcom is seeking a highly motivated and skilled Customer Support Specialist to join our team in Jaipur. The ideal candidate will provide exceptional customer service, resolving inquiries and issues efficiently and professionally. This role requires excellent communication skills, a strong ability to multitask, and a commitment to customer satisfaction. The successful candidate will be proficient in English (CEFR C1 level) and demonstrate strong typing skills. This position is for the ACHNET Demo project.

Key Responsibilities:

1. Provide timely and accurate support to customers via phone, email, and chat.
2. Resolve customer inquiries and issues, ensuring a positive customer experience.
3. Maintain a thorough understanding of products and services to provide accurate information.
4. Document all customer interactions and update customer records.
5. Escalate complex issues to the appropriate teams for resolution.
6. Meet or exceed performance metrics, including customer satisfaction and issue resolution time.
7. Adhere to company policies and procedures.
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Educational Qualifications:

1. Bachelor's degree is required.

Must-Have Skills:

1. Excellent verbal and written communication skills in English (CEFR C1 level).
2. Proficiency in typing with a speed of 35 words per minute with 90% accuracy.
3. Strong problem-solving and analytical skills.
4. Ability to multitask and prioritize tasks effectively.
5. Customer-focused attitude with a passion for providing excellent service.

Good-to-Have Skills:

1. Prior experience in a customer support role.
2. Familiarity with CRM software.
3. Ability to work independently and as part of a team.

Pay Rate/Salary:

Competitive salary commensurate with experience.

Number of Openings:

Multiple openings available.