Business Associate

San Ramon, CA, USA - On-site

ACHNET Demo

San Ramon, CA, USA

Full-time

Entry-Level (0-1 year)

Job Overview:

We are seeking a motivated and detail-oriented Business Associate to join our customer service team. As a Business Associate, you will be responsible for providing excellent customer service, resolving inquiries, and ensuring customer satisfaction. This is an entry-level position ideal for individuals with strong communication and writing skills who are eager to learn and grow within a dynamic call center environment.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and effectively.
• Document customer interactions and maintain detailed records.
• Escalate complex issues to the appropriate department or supervisor.
• Contribute to a positive team environment and support colleagues.
• Adhere to established call center procedures and quality standards.

Educational Qualifications:

• High school diploma or equivalent required.
• Associate's or Bachelor's degree in a related field is a plus.

Must-Have Skills:

• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multi-task, prioritize, and manage time effectively.
• Proficiency in using computer systems and software applications.
• Ability to remain calm and professional under pressure.

Good-to-Have Skills:

• Previous experience in a customer service or call center environment.
• Familiarity with CRM systems.
• Knowledge of industry-specific products and services.

Pay Rate/Salary:

Competitive salary commensurate with experience.

Number of Openings:

1