Technical Support Specialist

Location: Bengaluru, Karnataka, India - On-site

Hiring Company Name: Computer Generated Solutions Private Limited

Hiring Company Location: Bengaluru, Karnataka, India

Job Type: Full-time

Experience Level: Entry-Level to Mid-Level (0-4 years)

Job Overview:

Computer Generated Solutions Private Limited is seeking a dedicated and skilled Technical Support Specialist to join our international voice process team. This role involves providing technical assistance to clients globally, ensuring excellent customer service and efficient issue resolution. The position requires strong communication skills, a proactive approach, and the ability to work in a rotational shift environment. Two-way cab services will be provided.

Key Responsibilities:

• Provide technical support to international clients via voice calls, addressing inquiries and resolving technical issues related to our products and services.
• Diagnose and troubleshoot technical problems, guiding clients through solutions and providing clear, concise explanations.
• Maintain accurate records of client interactions, issues, and resolutions using designated CRM systems.
• Escalate complex issues to senior support staff or relevant departments as needed.
• Follow established protocols and procedures to ensure consistent and high-quality support.
• Stay updated on product knowledge, new features, and technical updates to provide accurate information.
• Work effectively within a rotational shift schedule, including weekends and holidays as required.

Educational Qualifications:

• High school diploma or equivalent required; Bachelor's degree in a related field (e.g., Computer Science, Information Technology) is a plus.

Must-Have Skills:

• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Ability to explain technical concepts clearly and concisely.
• Proficiency in using computer systems and software applications.
• Ability to work independently and as part of a team.

Good-to-Have Skills:

• Prior experience in a technical support role or customer service environment.
• Familiarity with CRM software and ticketing systems.
• Knowledge of networking concepts and troubleshooting.
• Multilingual skills are an advantage.

Pay Rate/Salary:

Competitive salary commensurate with experience.

Number of Openings:

Multiple